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Forgiveness SPEECH: How to give an effective apology

Forgiveness SPEECH: How to give an effective apology

“Never ruin an apology with an excuse.” ― Benjamin Franklin “If you bow at all, bow low.”–Chinese proverb Conflict exists everywhere. We are either in a conflict now, just got out of a conflict, or about to get into one. As humans, we make mistakes....

TEACHING: Why it’s not about head knowledge or eloquence

When I was a young and relatively immature teacher, I used to think that teaching was mainly about knowing the most, making the best grades, and being able to communicate or explain things to others in the best possible way. Because I was an A+ student, I had a huge...

Closed Loop Communication when completing tasks

We have been talking about how effective closed loop communication is within medical code situations and how the AHA recommends medical professionals use it. We also discussed how closed-loop communication is very effective in other forms of business communication...

Closed Loop Communication & Effective Team Dynamics

“Coming together is a beginning. Keeping together is progress. Working together is success.”  –Henry Ford,  “Unity is strength… when there is teamwork and collaboration, wonderful things can be achieved.” –Mattie Stepanek “Teamwork makes...

Why I blog

Seth Godin writes one of the most popular blogs in the world and has said it is one of the top 5 career choices he has made. He blogs daily. In a 2016 interview, Marie Forleo asked Seth why. Here was his response: “Even if no one read it. I would blog every day....

Six keys to effective communication

“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly and...